Frequently Asked Questions
Free shipping applies to all orders throughout Australia over the value of $50.
Your parcel will be shipped within 24-48 hours of your order being received, delivery time will depend on the shipping option you selected at checkout. You can check the order status by logging in to your account. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
Once your Hotmilk parcel is lodged with the courier, an email will be sent with your tracking link. Please check your spam box if you haven't seen it.
*Deliverys to NT and WA and rural areas may extend delivery times by 1-3 days
How do I exchange an item?
Garments must be in the original condition with swing tags attached, unwashed and unworn. * Items will not be accepted back stained or marked, please take care to not crush Contour / Padded cups into small packaging.
Any gift with purchase items must be returned if you are returning the garments.
Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breastpads).
Return shipping is not refundable, however you will not be charged shipping for the exchange items to be sent to you.
How long will it take for my return to be processed?
We aim to process your exchange and store credits within 48hrs of receiving it at our Sydney collections warehouse. You will be contacted by email to let you know this has happened. Your exchanged items will be sent out on the next available courier Peak holiday times may experience a slightly delay in processing times.
My Hotmilk garment has a fault.
We have a generous 3 month policy for finding any faults, after this timeframe it's considered fair wear and tear. Please email details and photos within 3 months to firstname.lastname@example.org.
Hotmilk gift vouchers and store credits normally expiry one year from date of purchase/issue.
If you have technical issues or find any errors on our website please contact Hotmilk support with details of the error and we can fix it.