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Frequently Asked Questions

Help! I don't know what size to buy?
Hotmilk's Fitting Quiz will help you find the right size. Still unsure? Please email your measurements and details of how many months pregnant/feeding, we will be happy to help.

How much will the shipping costs be?
Free shipping applies to all orders throughout Australia over the value of $50.

My discount code wont work?
All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.

I have not received email confirmation of my order.
Please check your spam box first, if you still can not find this please email us at Hotmilk support and we will give you all the information you need.

How long will it take for my order to arrive?
Your parcel will be shipped within 24-48 hours of your order being received, delivery time will depend on the shipping option you selected at checkout. You can check the order status by logging in to your account. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
Once your Hotmilk parcel is lodged with the courier, an email will be sent with your tracking link. Please check your spam box if you haven't seen it.
DHL Express Courier 2-3 business days   TOLLpriority 4-6 business days with TOLLpriority    Australia Post Tracked 7-12 business days no signature required (PO Boxes and Parcel Lockers on this service)
*Deliverys to NT and WA and rural areas may extend delivery times by 1-3 days

Will I be charged customs and import charges?
There are no duties or hidden charges on any parcels within Australia. Outside of this country, customs or duty charges may vary. Hotmilk cannot predict and is not responsible for any customs or duty charges that the recipient may incur. To confirm charges for your country/state/region please contact your local customs department.

How do I exchange an item?
If you need to return or exchange an item, simply visit our dedicated Returns & Exchanges page and follow the simple instructions. If it is a fault, please email us at Hotmilk support.
 
What is Hotmilk's return policy?
All bras and sleepwear are returnable within 30days for a store credit or exchange to ensure you get the right size and style.
Garments must be in the original condition with swing tags attached, unwashed and unworn. * Items will not be accepted back stained or marked, please take care to not crush Contour / Padded cups into small packaging.
Any gift with purchase items must be returned if you are returning the garments.
Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned.  (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breastpads).

Who pays for return shipping?
Return shipping is not refundable, however you will not be charged shipping for the exchange items to be sent to you.

How long will it take for my return to be processed?
We aim to process your exchange and store credits within 48hrs of receiving it at our Sydney collections warehouse. You will be contacted by email to let you know this has happened. Your exchanged items will be sent out on the next available courier Peak holiday times may experience a slightly delay in processing times.

My Hotmilk garment has a fault.
We have a generous 3 month policy for finding any faults, after this timeframe it's considered fair wear and tear. Please email details and photos within 3 months to support@hmcollective.com.

When does my gift voucher or store credit expiry?
Hotmilk gift vouchers and store credits normally expiry one year from date of purchase/issue.
I am having technical issues or want to give us feedback on the shopping experience?
If you have technical issues or find any errors on our website please contact Hotmilk support
with details of the error and we can fix it.